Our Commitment

Our Commitment

We aim to be different from other property management companies.

  • We won’t keep you waiting. We promise to answer all correspondence to you within set timescales.
  • We’re fair. When it comes to repairs, we arrange our services in order of priority and necessity.
  • We’ll keep you well-informed by producing detailed and readable accounts.
  • We won’t leave you or your resident customers stranded. That’s why our emergency service operates outside of office hours.
  • We understand you’re busy so we ensure we’re easy to get hold of via email, telephone or online. Plus you can pay your service charge in a way that suits you.
  • We’ll always try and exceed your expectations, but should you have a problem, our complaints procedure is straightforward and efficient.
  • We always look to improve and regularly liaise with recognised residents’ associations for this reason.

If you would like a copy of our complaints procedure, please click here.

 
Stonedale Property Management Limited. Registered in England No. 2939508. Registered Office: Queensway House, 11 Queensway, New Milton, Hampshire BN25 5NR.
Appointed representatives of Sonata Insurance Services Limited trading as Kingsborough Insurance Services Limited authorised and regulated by the Financial Services Authority.
FSA Register No. 489776. The FSA website can be found at www.fsa.gov.uk.